Help
Pick what happened. Everything here goes to a person in Northwest Arkansas. No account needed.
Call 911 first. Then use the vehicle incident report, which reaches our on-call responder directly.
I left something in the vehicle
Tell us what it is and roughly when you rode. We check the vehicle at its next depot stop and hold anything we find.
The vehicle was not clean
This takes the car out of service until it is cleaned and inspected. Say what you found — we would rather over-react than put the next rider in it.
Something unsafe happened
Driving behavior, another passenger, a hazard, or anything that made you feel unsafe. This goes to a person, not a queue.
A charge looks wrong
Our fares are quoted before the ride and we do not surge. If the number moved, that is our error and we will fix it.
Accessibility request or problem
Wheelchair access, service animals, or anything that made a ride harder than it should have been.
Something else
Call (555) 000-0000 or email help@robotaxinwa.com. A person answers during service hours and returns messages outside them.