Help
No service is running yet, so there should be nothing to report. This is here anyway — everything on it goes to a person in Northwest Arkansas, and no account is needed.
Call 911 first — it is the only thing that brings anyone out to you. Then use the vehicle incident report so the depot has it on record.
I left something in the vehicle
Tell us what it is and roughly when you rode. We check the vehicle at its next depot stop and hold anything we find.
The vehicle was not clean
Say what you found, and the vehicle number if you have it. Once we match it to your ride the car comes out of service until it is cleaned and inspected — we would rather over-react than put the next rider in it.
Something unsafe happened
Driving behavior, another passenger, a hazard, or anything that made you feel unsafe. This goes to a person, not a queue.
A charge looks wrong
Our fares are quoted before the ride and we do not surge. If the number moved, that is our error and we will fix it.
Accessibility request or problem
Wheelchair access, service animals, or anything that made a ride harder than it should have been.
Something else
Email robotaxinwa@gmail.com. A person answers during service hours and returns messages outside them.